Frequently Asked Questions

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and contact information.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number. You can also track your order by logging into your account.

Can I cancel my order?

Yes, you can cancel your order if it's still pending or approved. Contact our customer service team for assistance.

How long does delivery take?

Delivery times vary by location. For major cities, expect 3-5 business days. For other areas, delivery typically takes 5-7 business days.

Do you offer free delivery?

Yes! We offer free delivery on orders over Rs. 6,000. Delivery charges will be confirmed when you place your order.

Where do you deliver?

We deliver across Pakistan! Our shipping network covers all major cities and towns throughout the country.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) and direct bank transfers.

Is there a limit for Cash on Delivery orders?

Yes, Cash on Delivery is available for orders up to Rs. 50,000. For orders exceeding this amount, advance payment is required.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive and approve your returned items.

What is your return policy?

You have 7 days from the date of delivery to initiate a return request. Items must be in their original condition, unused, and with all tags attached.

How do I return an item?

Contact our customer service team within 7 days of delivery. Provide your order number, item details, and reason for return.

How do I create an account?

Click on "Register" in the top navigation, fill in your details, and submit. You'll receive a confirmation email.

I forgot my password. How do I reset it?

Click on "Login" and then "Forgot password?" link. Enter your email address and we'll send you instructions to reset your password.