Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days from the date of delivery.

Return Conditions:

• Items must be in their original condition
• Products should be unused and unworn
• All tags and packaging must be intact
• Original invoice must be included
• Items should not be damaged or altered

Returns are accepted for items that are:

• Defective or damaged
• Incorrect item received
• Not as described on the product page
• Different size or color than ordered
• Quality issues or manufacturing defects

1. Contact our customer service team within 7 days of delivery
2. Provide your order number and item details
3. Explain the reason for your return
4. Wait for return approval and instructions
5. Pack items securely in original packaging
6. Ship the items back as per our instructions
7. Track your return shipment

Once we receive and inspect your returned items, we'll process your refund within 5-7 business days.

Refund Methods:

• For COD orders: Refund via bank transfer or mobile wallet
• For online payments: Refund to original payment method

* Processing times may vary depending on your bank or payment provider

The following items cannot be returned:

• Personalized or customized products
• Perishable goods
• Intimate or sanitary products
• Items on clearance or final sale
• Gift cards or vouchers

If you need a different size or color, we recommend returning the item and placing a new order. This ensures faster processing and availability of your preferred item.

Need Help with a Return?

Our support team is here to assist you

📞 0307-6622051

✉️ support@onlinesalepoint.com